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Tenant

Prior to signing tenancy agreements, you might come into contact with some terms you are unfamiliar with.

Here are some common terms you are likely to come into contact with and an explanation of what they each mean.

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Out Of Normal Office Hours Emergency Enquiries

An emergency is something that would endanger life or property unless responded to promptly.

If an emergency as listed below occurs out of normal office hours, public holidays or otherwise, please leave a message on the office voicemail facility 01472 694 963 or email office@taylorslincs.co.uk

Routine repairs should be reported during normal office hours. Faults that would be classified as routine are not an emergency.

EMERGENCY REQUESTS

Definition of an Emergency that may require immediate attention: Where lives or health are at risk or there is serious risk to the property.

Permanent repairs may be carried out at a later date - the priority is to ensure safety.

The following problems are examples of the type of situation that would be considered as emergencies:

  • total loss of electric power;
  • unsafe, broken or missing electrical fitting (not simply defective) comprising a dangerous fault that is immediately life threatening;
  • total loss of gas supply;
  • gas leak on the property side of the meter;
  • blocked, damaged or defective flue to an open fire or gas appliance;
  • total loss of space heating or water heating (between 1 November and 31 March only) for those with special needs such as disabled, young baby etc;
  • blocked toilet pan if only one in house, soil stack or blocked foul drain;
  • leak from a water supply pipe, heating pipe, tank or cistern;
  • Securing the property, eg, doors, windows after a burglary OR boarding up a broken window or door;
  • loss of heating or hot water in housing for the elderly.

Reporting of the above emergencies we will, where possible, return your call as soon as possible to offer guidance and assistance.

No guarantee can be given as to availability or response times of local contractors.

Sometimes delays are unavoidable due to availability of assistance, time of year, peak periods etc. and are no different from those experienced by owner-occupiers.

Organising Repairs outside of hours

Please note that you must not authorise repairs to the property or incur any unauthorised expenses without the express permission of the agent, unless an emergency handled by you in accordance with the tenancy agreement. The cost of any work authorised by you or someone acting on your behalf conducted without our agreement or in accordance with the tenancy agreement may not be reimbursed.